Quality Policy

The Management of GENNAKER SLU hereby establishes its commitment to quality in the provision of services for the design, development, implementation, support and improvement of technological crew management systems for merchant vessels.

This commitment applies to GENNAKER SLU’s Quality Management System and to the technological products and services included within its scope, including the organisation’s technological platforms and products when they form part of the service provided. Direct crew management does not form part of the system’s scope.

The Quality Management System is maintained in accordance with ISO 9001:2015, integrated into the organisation’s ordinary management activities and aimed at ensuring an understanding of applicable requirements, customer satisfaction, process effectiveness and continual improvement.

2. QUALITY COMMITMENTS

GENNAKER SLU undertakes the following commitments:

1. To understand customer needs and review functional, technical, contractual and other applicable requirements before making commitments, ensuring that the services provided meet their intended use and the agreed conditions.
2. To comply with legal and regulatory requirements, as well as other requirements applicable to the product, service, customer and industry framework that may affect the design, implementation, support or improvement of technological solutions, without replacing the specific review of requirements applicable in each case.
3. To manage the Quality Management System using a process-based approach, maintaining a structure proportionate to the size of the organisation and the technical complexity of its activities.
4. To design, develop, implement, operate and support technological solutions according to criteria for planning, traceability, review, verification, validation, release and change control, in accordance with the applicable documented methods.
5. To provide the resources, competencies, infrastructure, working environment and support from external suppliers or partners necessary to ensure the quality of the products and services provided.
6. To establish quality objectives consistent with this statement, monitor them using appropriate documented information and use the available results for decision-making.
7. To address incidents, complaints, deviations, nonconformities and corrective actions using proportionate criteria, avoiding duplication and directing their analysis towards correction, the prevention of recurrence and organisational learning.
8. To promote the continual improvement of the Quality Management System, its processes and the provision of technological services, taking into account the results of monitoring, audits, management reviews, customer satisfaction and supplier performance, where applicable.

3. FRAMEWORK FOR OBJECTIVES, COMMUNICATION AND REVIEW

The Quality Policy provides the framework for establishing and reviewing quality objectives. The objectives, their targets, assigned responsibilities, monitoring activities and results are managed through the corresponding Quality Management System records and are not included in this document.

Management ensures that the policy is communicated to those involved in the Quality Management System and remains available to relevant interested parties, where appropriate.

The continued suitability of the policy is reviewed whenever significant changes occur within the organisation, its scope, processes or applicable requirements, as well as through the Quality Management System’s review mechanisms.